Day 0
Due today email
1
Friendly reminder email
2
3
4
5
6
Second reminder email
7
Second reminder text message
8
9
10
11
12
When can we expect payment? email
13
When can we expect payment? text message
14
15
16
17
Call
18
Call follow-up email & text message
19
20
21
Notice of intent to apply late payment charges
22
23
24
25
Call to discuss payment plan options
26
Call follow-up email
27
Call follow-up text message
28
29
30
31
32
33
Final Demand email
34
Final Demand text message
35
36
37
38
39
40
Call to discuss options
41
42
43
44
45
Letter before action
...
Call to avoid County Court Claim
60
Decision to make County Court Claim
...
Call to avoid enforcement
90
County Court Judgement obtained
...
Call to avoid enforcement
120
Decision on enforcement options
...
180
Enforcement
