Terms of Service
Last updated: 2026-01-22
These Terms of Service ("Terms") govern the use of the services provided by Veqaro ("we", "us", "our") via our website, platform, APIs, and related services (the "Services"). By accessing or using the Services, you agree to be bound by these Terms.
1. About Us
Company name: Wakeflow Ltd.
Registered address: 2A Ledbury Mews N, London W11 2AF, UK
Contact email: care@veqaro.com
We provide digital-first debt collection and invoice-chasing services to business customers.
2. Eligibility and Scope
- The Services are provided business-to-business only.
- You confirm that you are acting on behalf of a business and have authority to bind that business.
- The Services are not intended for personal, household, or consumer debts unless expressly agreed in writing.
3. Our Services
Our Services may include:
- Automated invoice reminders and communications
- Multi-channel debtor contact (email, SMS, phone, post)
- Escalation workflows, including legal pre-action and litigation support
- Payment facilitation and reconciliation
- Reporting, analytics, and integrations
We do not guarantee recovery of any debt.
4. Client Responsibilities
You agree that:
- All invoices submitted are accurate, lawful, and undisputed unless stated otherwise
- You have the legal right to instruct us to pursue the debt
- The debt complies with applicable laws and regulations
- You will promptly notify us of disputes, payments, or changes
- You will not use the Services for unlawful, abusive, or misleading purposes
You remain responsible for the underlying commercial relationship with the debtor.
5. Authority to Act
By using the Services, you authorise us to:
- Contact debtors in your name or ours (as appropriate)
- Issue reminders, notices, and letters before action
- Instruct third-party service providers (including solicitors) where required
We act as your agent unless otherwise agreed in writing.
6. Fees and Payment
- Fees are as agreed in your order form, pricing page, or contract
- Fees may include subscription charges, success fees, or third-party costs
- All fees are exclusive of VAT unless stated otherwise
- You are responsible for legal fees, court fees, and enforcement costs unless agreed
Late payment of our fees may result in suspension of Services.
7. Payments From Debtors
Unless otherwise agreed:
- Debtor payments are made directly to you
- We do not hold client money or operate a client account
- Where we facilitate payments, we do so via regulated third-party providers
You are responsible for allocating and reconciling payments.
8. Compliance and Fairness
We conduct our activities in accordance with:
- Applicable UK laws and regulations
- The Late Payment of Commercial Debts (Interest) Act 1998
- ICO guidance on debt collection and data protection
You agree not to instruct us to act in a manner that is unfair, misleading, or oppressive.
9. Data Protection
Each party agrees to comply with applicable data protection laws.
- We act primarily as a data processor on your behalf
- You act as the data controller for debtor data
- Data processing is governed by our Privacy Policy and any Data Processing Agreement in place
10. Intellectual Property
All intellectual property rights in the Services, platform, software, and materials remain our property or that of our licensors.
You are granted a limited, non-exclusive, non-transferable licence to use the Services during the term of your agreement.
11. Confidentiality
Each party agrees to keep confidential any non-public information received in connection with the Services, except where disclosure is required by law.
12. Suspension and Termination
We may suspend or terminate the Services if:
- You breach these Terms
- Fees remain unpaid
- We are required to do so by law or regulator
You may terminate in accordance with your contract or subscription terms.
13. Disclaimers
- The Services are provided "as is" and "as available"
- We do not provide legal advice unless expressly agreed
- We do not guarantee recovery, timelines, or outcomes
14. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential losses
- Our total liability is limited to the fees paid by you in the 12 months preceding the claim
- Nothing limits liability for fraud or death or personal injury caused by negligence
15. Indemnity
You agree to indemnify us against losses arising from:
- Incorrect or unlawful data supplied by you
- Disputed or unenforceable debts
- Your breach of these Terms
16. Force Majeure
Neither party shall be liable for failure to perform due to events beyond reasonable control.
17. Changes to the Terms
We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.
18. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction.
19. Contact
For questions regarding these Terms:
Email: care@veqaro.com
Address: 2A Ledbury Mews N, London W11 2AF, UK
